Privacy Policy
Crown Slots Casino is committed to handling your personal information responsibly and transparently. This policy describes the information we gather, the reasons we use it, and the choices you hold over it.
Last updated November 2025
Information we collect
When you register and play, we gather details such as your name, date of birth, address, email, payment references, and the identity documents needed to satisfy licensing and anti-money-laundering duties.
We also record technical information automatically, including device type, browser, IP address, and gameplay logs, which help us run the platform and keep it stable.
How your information is used
Your details allow us to verify eligibility, process deposits and withdrawals, deliver customer support, and meet the reporting obligations of our regulators.
We analyse anonymised usage patterns to improve games and site performance, and we send promotional messages only where you have opted in, with an unsubscribe option in every communication.
Sharing and safeguarding
Information may be disclosed to payment processors, identity-verification partners, and regulatory bodies where a genuine operational or legal need exists, and we require those parties to protect it.
We apply encryption, access controls, and monitoring to guard against unauthorised access, though no online system can promise absolute security.
Your rights and retention
We keep your records only as long as licensing rules, financial regulations, and fraud prevention require, after which they are securely erased or anonymised.
Subject to applicable law, you may ask to view, correct, or delete your data, and we may request proof of identity before acting on any such request.
Support Contacts
- Crown Slots Casino Data Protection contact, reachable through the privacy option in the support section
- Live chat and email support available inside your player account
This document is provided for general information. Your actual rights and our precise obligations are governed by applicable local law and the conditions of our Curaçao Gaming Authority and Anjouan Gaming licences.